Effective Date: 12 November 2025

Welcome to Culture Eleven! By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use our website.

  1. General

Culture Eleven is a clothing store based in Lebanon. These Terms and Conditions govern the use of our website and services, including purchasing products from our store. We reserve the right to modify or update these terms at any time without prior notice. Any changes take effect immediately upon posting on this page.

2. Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee that all product details are complete, accurate, or error-free. Product availability is subject to change without notice, and we may limit quantities on certain items.

3. Order Acceptance and Pricing

When you place an order on our website, it is an offer to purchase products from us. We reserve the right to accept or decline any order at our discretion. Prices are listed in US Dollars (USD), and we may adjust prices, promotions, and discounts without prior notice.

4. Payment

We accept payments via WHISH, Money-OMT, and other approved local payment methods. By placing an order, you authorize us to charge the payment method you provide for the total amount due, including taxes and shipping fees.

5. Shipping and Delivery

Shipping times and fees vary depending on your location. We aim to process orders within 1–3 business days. Delivery times are estimates and may vary based on availability, shipping method, and destination. We are not responsible for delays caused by third-party shipping carriers.

6. Returns and Exchanges

We offer returns and exchanges within 14 days of receiving your order, provided the products are in their original condition, unworn, and with tags attached. Please contact our customer service team at info@cultureeleven.com for instructions. Shipping fees for returns and exchanges are the responsibility of the customer unless the item is defective or incorrect.

7. Intellectual Property

All content on this website — including text, images, logos, designs, and trademarks — is the property of Culture Eleven and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our explicit permission.

8. User Conduct

When using our website, you agree not to engage in illegal or harmful activities, impersonate others, misrepresent your affiliation with any entity, violate the rights of other users or third parties, or distribute harmful content such as viruses or malware.

9. Limitation of Liability

To the fullest extent permitted by law, Culture Eleven is not responsible for any damages, losses, or expenses incurred in connection with your use of our website, including direct, indirect, incidental, or consequential damages.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of Lebanon. Any disputes arising from these terms will be resolved in the courts of Lebanon.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on this page and take effect immediately. It is your responsibility to review these terms periodically.

13. Contact Us

Phone: +961 81 356 388
Email: info@cultureeleven.com